Refund Policy

General Notary Services

• No refunds after a notarization has been completed and the notary seal has been applied
• If you cancel an appointment with less than 24 hours notice a $25 cancellation fee may apply
• Travel fees are non-refundable once our notary has departed for your location
• If we are unable to complete your notarization due to circumstances on our end you will receive a full refund

Loan Signing Agent Services

• No refunds after a loan signing appointment has been completed
• Cancellations must be made at least 2 hours before the scheduled appointment to avoid a cancellation fee
• Print and scan back fees are non-refundable once documents have been printed
• Rush fees are non-refundable once the signing has been accepted

Tax Preparation Services

• No refunds after your tax return has been prepared, reviewed by you, and submitted for e-filing
• If an error is made on our part due to a mistake we made we will correct it at no charge
• We are not responsible for refund amounts determined by the IRS — refund amounts are not guaranteed
• Preparation fees are non-refundable once the return has been completed and delivered
• If you provide incorrect information that results in an amended return additional preparation fees may apply

Tax Software

• No refunds after software access credentials have been delivered to you
• Please ensure you have an active and approved EFIN before purchasing — we cannot refund purchases made without an EFIN
• If you have not yet received your access credentials and wish to cancel please contact us within 24 hours of purchase
• Software pricing is subject to change — the price at the time of your purchase is final

Stamped Academy — Tax Mentorship ($299)

• Refunds are available within 7 days of purchase if no course materials have been accessed or downloaded
• No refunds after 7 days from the date of purchase
• No refunds after any course materials have been accessed, downloaded, or coaching sessions have been completed
• If you experience a technical issue preventing access to materials please contact us within 48 hours so we can resolve it

Stamped Academy — Notary Mentorship ($97 / $297 / $300)

• Refunds are available within 7 days of purchase if no course materials have been accessed
• No refunds after 7 days from the date of purchase
• No refunds after any coaching sessions have been completed
• Bundle purchases ($300) follow the same 7-day refund policy

Officiant Services

• All deposits are non-refundable — deposits secure your ceremony date
• If you cancel more than 30 days before your ceremony date the remaining balance will not be charged
• If you cancel within 30 days of your ceremony date the full balance is due
• If we are unable to fulfill your ceremony due to an emergency on our end we will provide a full refund including the deposit

Virtual Mailbox

• Monthly plans — no refunds for the current billing period
• Annual plans — prorated refund available if cancelled within the first 30 days
• No refunds after 30 days on annual plans
• Mail forwarding fees and print fees are non-refundable once the service has been performed

Fingerprinting Services

• Fingerprinting fees are non-refundable once the service has been completed
• IdentoGO appointment fees are subject to IdentoGO's own refund policy
• If you arrive without a confirmed IdentoGO appointment we cannot serve you and no refund will apply to any fees paid

How to Request a Refund

To request a refund please contact us within the applicable refund window:

• Email: [email protected]
• Subject line: Refund Request — [Your Name] — [Service]
• Include your name, date of purchase, service purchased, and reason for refund request
• Approved refunds will be processed within 5 to 10 business days to your original payment method